I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. We undertake some works throughout the year to keep where you live in good shape. No, Stonewater Inc does not offer eco-friendly accreditations. All the family can say is ' shame on you Stonewater.'' ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. 0000072804 00000 n Repairs and maintenance - Stonewater They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. They agreed to remove the ridge vent and put the wind turbines back, which they did. We never leave a job unfinished, or a customer unsatisfied with our level of service. Unlock this free profile to update company info and see who's viewing your profile. 0000014031 00000 n Stonewater Contractors LLC Contact Information. The Customer Complaint Panel who are they and what do they do? PDF A guide to making a complaint - stonewater.org This form will not work unless you enable cookies. To find more licensing information for your state, visit our. To tell us your thoughts, please complete the following, 2 minute survey. No, Stonewater Inc does not offer a senior discount. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. This review was chosen algorithmically as the most valued customer feedback. FSS is committed to its customers! That housing provider was shocked at the rise and called it '' unneccesary.'' For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. Great to hear your kind words about Gail. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! https://www.stonewater.org/get-involved/community-champions/. Revealed: Housing Ombudsman names landlords in latest complaints When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Thanks for your lovely feedback! startxref They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. 0000008478 00000 n 0000079024 00000 n For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Could not have gone better. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. He got mad and came out of the attic and left to go get the right vent cap. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. If your home is under 12 months old, find out about how to report any defects and other useful information here. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. Tracey has been a great help. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Family owned & operated. We also ensure all reviews are published without moderation. By doing this, our aim is to deliver great customer experience as often as possible. He said he would turn this in. No one cares. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. I'm not happy with the outcome. I'm dismayed to hear of our lack of response and the distress this is causing your family. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. 0000006106 00000 n !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO.

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