Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. 03-14-2018 You will have an unreasonably short 10 calendar days to ship the return with those funds. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. When youre responsible for return shipping, you can choose from a number of options in the return request form. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the Ship tab, select Create Shipment. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. What happens if the item is damaged while it's being returned? If they don't ebay will force the refund without a return. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Download the label as a PDF. I am quite surprised about the "The seller can't send a return shipping label" message. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. I don't accept returns, why do I have to pay for a return shipping label? They were very helpful but said I would need to wait until the 30th. . According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. You can: If you dont have a printer, you can always: Almost done! And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Select 'Internet Options'. Select Create return label under the original shipping label number on the order. I didn't realize it was a US only thing. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". I thought the seller had to provide a mailing label. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. item return, "seller can't send a return shipping label" If the seller wont cover the cost, let us know by asking eBay to step in. Contact the seller for a return shipping label. If you return an item using a paid method, we'll deduct the cost of return shipping If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. The seller agreed to a return, but can't buy a return shipping label (international shipping). Select your carrier and enter the tracking number. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Printed return shipping labels do not expire and can be mailed at any time. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Return shipping for buyers | eBay Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted .

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