THRIVEWORKS - 15 Photos & 22 Reviews - Yelp This means that you have a little more control over how intensive your therapy is (and how much you spend on therapy). Our team has confirmed that they have reached out to the client to confirm that their membership is cancelled, and that our billing team is currently working to get in touch with the client's insurance to process their claims. Unsubscribe anytime. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We believe this issue to be resolved but encourage the client to reach back out to us at ******************************** if there are any other questions/concerns. You can also reach out to the support team and tell them you'd like to cancel your appointments. I Tried the call back feature and no call back either. Hi there - we're so sorry to hear about this! Therapy Scam - Thriveworks : r/Scams - Reddit Thriveworks deducted $395 from my checking account today. I have contacted Thriveworks about being overcharged. Once I chose a time for my first appointment, I was asked to create an account, which I did via my Gmail. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. An efficient scheduling system enables you to start therapy within days. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. The sessions were booked with an email I don't recognize. In the first month we had a billing issue where they weren't charging the copay for each visit. This is shown clearly in the attached screenshot. We worked with subject matter experts to get their expert analysis on how suited this company is to provide quality care to therapy seekers. - called billing twice with no followup or resolution Once I got a rep on the phone, I had to hold her hand to go through a couple of the charges. After I clicked book a session, I was shown a calendar that displayed which therapists were available and when. If affordability is high on your list of requirements, it's worth noting that Thriveworks has an enrollment-based model of pricing. The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thriveworks also offers family therapy in Birmingham. Even Thriveworks' cancellation policy is more accommodating than most, giving you 23.5 hours . If you wish, you may update it before sending it.]. This might be why many of the users we surveyed found Thriveworks pricing challenging. If you click on links we provide, we may receive compensation. I think their response is ridiculous. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Im a Sr VP with my company and cant believe I'm being treated this way. Thank you, {{form.email}}, for signing up. In the end they stole easily $650+ from my bank account. I never received any bills. For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. 189 total complaints in the last 3 years. . have had. Provide the name of the subscription service you want to cancel. Well guide you through the process. Finally, to stop the harassment we paid the balance, despite it being incorrect. 2023 Dotdash Media, Inc. All rights reserved. Click "Questions about Billing or Insurance.". Its worth noting, however, that switching doesnt seem to be super common at Thriveworks. Thriveworks: mental health counseling and psychiatry Thinking this was strange that I never had a copay at thriveworks, I looked up my thriveworks account online and again, it read that I had a $0 balance. As a result, I communicated with my therapists entirely by video call and email. Thriveworks offers a network of therapists and counselors that do Saturday's but their business model is a little gross charging a 100 dollars to have access to the counseling and then pay the visit fee as well. I have horrific memories of identifying my baby sister in a morgue.

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