Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, unauthorised access by another person into your account (except if the person using your password had obtained it because we did not keep it secure), or as a result of any IT hardware or software failure other than a failure in our Applications, or for other circumstances beyond our reasonable control (including, without limitation, governmental acts, war, fire, flood, explosions or civil commotion), We process your personal data in accordance with our Privacy Policy which can be found here. We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. If a reimbursement is due and payable to you, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract using the same means of payment as you have used to pay your Deliveroo Plus Subscription Fee. We will take your continued use of our Service following receipt of our Change Communication as acceptance of the relevant change. We will notify you by email that you are eligible for the Referral Programme. Deliveroo can deliver a problem what to do if an item is missing. Why have I been charged for this refund? Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Many of those who had a problem found that it was difficult to complain, and only around half of those who complained were happy with the outcome. Deliveroo Terms Of Use For Website And Applications, Deliveroo Corporate E-Gift Card Terms and Conditions. You can request a refund if you're unsatisfied with a purchase, your purchase doesn't arrive, you receive a defective purchase, or you're charged for a subscription you cancelled. Your credit card will be charged automatically and you will be able to see your balance in the Credit section, Read More How To Use Deliveroo CreditContinue, If youre not happy with your Deliveroo order, you can contact customer service to request a refund. Or, if you want to avoid a delivery headache altogether, you could try ordering directly from local restaurants; it's often cheaper and it might mean that it's easier to resolve any problems. Terms and Conditions: By purchasing and using a Gift Card, you accept the following terms and conditions: Gift Cards can be used to credit your Deliveroo account and are accessible on the Deliveroo website or app within cities in the UK where Deliveroo is available. If your purchase is less than your total credit, the balance of your credit will remain available on your account for future purchases. The Cooling-Off Period will expire either: Exercising Your Right to Cancel: To exercise the right to cancel under this section, you may either use the option within My Account area of your profile or you must inform our Customer Support Team by email (atsupport@deliveroo.com.sg) of your decision to cancel your Deliveroo Plus membership by clear statement. As much as you can cancel your Deliveroo Plus membership service, it's not always a smooth ride. Is it time to switch restaurants, or to pick up your own takeaway orders? Frequently Asked Questions - Deliveroo I must confess I have't always painstakingly checked every one. any credit redeemed by customers, refunds or outstanding fees) Rebates we owe you (e.g. The UberEats UK website does not address subscriptions, although there was a rumour of an UberEats Pass several years ago. Whether you want to claim your refund from a delivery, shopping, gym, or any other subscription, DoNotPay can help you get back your money from any company that owes you a cancelled refund.

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