FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS: The handbag should instead be stored in an open basket. We'll then email you a link directly to your registered email address to reset your password. JJs House return policy comes with some specific details in two instances: Please note that you, as a buyer, are responsible for all return shipping costs. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Return item(s) are lost or damaged on the way back to us. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Mom's Moment - Up to $500 Cash Prizes Just Waiting! Share your photos and videos with others to prove the truth of your words. 4. The quality of the garment exceeded my expectations. We cannot process the return of any faulty item. You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. If you have trouble getting into your account, you may have used Guest Checkout. test for the coronavirus, another step . On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. Currently we can only add spaghetti straps and remove trains for some of our dresses. The item must be returned in its original condition (if eligible per the return policy). Absolutely love the dress we received and it was a perfect fit. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. I like the quality of the dresses. Before placing an order, you can check the specific processing time on Each Product page. If youre dealing with anyone else whos difficultbe it a creepy stalker, neighbor, coworker, or email or text spammeryou can count on us to safeguard you. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. 2. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! Silver pieces are given detail by oxidation, over time, they may appear black. 3. *Please note, some payment methods are only available as a payment method for selected countries on our web. You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. As of April 14, 2022, JJ's House does offer international shipping policies. Anyone can write a Trustpilot review. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Color Errors:If the color of the item received is not what was ordered, you are qualified to get a full refund. Read More Business Details. These are all the steps you should follow: Once we send the request to the company, well also provide you with a return label so that you can send your product for free. At JJ's House, we understand that you may want the dress to ideal fit! And in my dress I felt and looked a million dollars. JJ's House will only issue one prepaid return label per order. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. Does JJ's House offer a money-back guarantee? Copy of the receipt must be provided to request reimbursement. Well worth the money! To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance.

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