Hoping someone can point me in a direction of what to try first. Login to Prism / Central > Gear icon >Name Server Nutanix DNS server List Date-time & Timezone Mismatch There might be the issue of date-time and timezone mismatch between Nutanix CVMs and Prism Central Virtual Machine ( PCVM ). Prep for Success: 50% Off NCA & NCP-MCI Exam Prep. We'll send you an e-mail with instructions to reset your password. KB-3363 Prism: Troubleshooting LDAP Issues for Prism Log On. CVM not reachable from host should be an immediate call to support if you can't determine cause right away. That IP and port does not resolve in my browser. OpenLDAP is not supported for Self Service (see the. When installing on an ESXi cluster: vCenter and the ESXi cluster must be configured properly. Remote authentication is one of those things that once set up correctly just work. When accessing the Nutanix Prism Central or Prism Element Web Console, you may see the following error in your browser. vCenter registered but connection is no stabilized - Nutanix We'll send you an e-mail with instructions to reset your password. Check if the DNS can resolve the namerelease-api.nutanix.com. First, follow Prism Element Security Guide: Configuring Authentication to set up remote authentication. We'll send you an e-mail with instructions to reset your password. Logs for both - deployment & teardown process are in prism logs - /home/nutanix/data/logs/prism_gateway.log on the CVM leader. Also, if SSL is enabled on the Active Directory server, make sure that Nutanix has access to that port (open in firewall). it says " could not reach NEXT server. For reference, User Management is covered in theNutanix Security Guide. Please set prism user credentials to these & try again. Continuing on NGT series this post is about troubleshooting. The Authentication Configuration window appears. It looks like you have two CVMs down. The Prism Central is reported as Disconnect - "Prism services have not started yet. Most of the fields are self-explanatory, but the Directory URL field merits special attention. Click the gear icon in the main menu and then select Authentication in the Settings page. If thats the case, I now need to check the roles for the accounts. Im getting information overload trying to find where to start diagnosing this issue. NGT is failing in-place upgrade or uninstall on a user VM/server with "notify_cvm_of_uninstallation". NCM Intelligent Operations (formerly Prism Pro/Ultimate). Is this the correct command to add a nameserver: Called support and got an answer right away. Searching for what seems like basic information on Nutanix is painful. For the full documentation see the section Configuring Authentication in the Security Guide. We can see from the output above, we have five nodes (5 x CVMs) cluster,CVM 192.168.1.1 is the NTP leader and is synchronising itself from NTP servers defined in Prism. For more details on this certificate requirement and related errors seen, check the article Invalid service account details" error is thrown when configuring LDAP authentication in Prism Central (login required). Please check that kafka server is running & that kafka settings in API server config file are updated properly, then try again. SAML authentication. When entering the service account details you need to provide an account that will be allowed to performalookup of users and groups. Our Hypervisor is version 20201105.2175 and I found this support document: Login to PC UI fails with "Server is not reachable" (nutanix.com). Enter your username or e-mail address. nutanix@N1NX-192-168-19-87-A-PCVN:- cs2020-09-11 21:16:08 INFO zookeeper_session.py:176 cluster is attempting to connect to Zookeeper2020-09-11 21:16:08 INFO cluster:2722 Executing action status on SVMs 192.168.19.87The state of the cluster: startLockdown node: Disabled, See also :- AHV TO ANY HYPERVISOR MIGRATION. Further trouble shooting showed me that the time of the CVM and the PC is wrong. I managed to semi-automate the process by extracting all the vm-id's from the VM's I needed to install NGT on then mounted the NGT CD from the CLI using: 'ncli ngt mount vm-id=123456789xyx'. Nutanix engineers put together troubleshooting steps for some of the potentiall or more common scenarios out there for you: KB-3741 Nutanix Guest Tools Troubleshooting Guide: KB-7462 Warning: User VM Guest Agent Service is not reachable: KB-3868 NGT communication fails with SSL error. Also, ensure that the CVM IP Addresses and the cluster External / Virtual IP Address are whitelisted in your firewall settings to allow traffic. Redirecting to /bin/systemctl status httpd.service httpd.service Loaded: masked (/dev/null; bad) Active: inactive (dead)nutanix@NTNX-1-A-PCVM:~$nutanix@NTNX-A-PCVM:~$ sudo service httpd startRedirecting to /bin/systemctl start httpd.serviceFailed to start httpd.service: Unit is masked. File server is configured with the specified protocol [AD/LDAP] and we need credentials for communicating with file server over that protocol. Logs would be collected from File Analytics VM on CVM at /home/nutanix/data/logbay/bundles/NTNX-Log-***.zip. Cluster Admin - allows the user to view information and perform any administrative task, but does not allow control of user accounts. Sorry, our virus scanner detected that this file isn't safe to download.

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