If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. Refunds can only be processed from the original point of sale. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. You will find our contact details on our Help Centre.. Alternatively, please contact your travel agent. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. Presumably if they go under I won't get anything and I just think that's wrong. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). How to rebook your flight using a travel voucher If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. We've launched our new web messaging service. Accessibility | Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. Cookie statement | If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Passengers on through tickets involving other carriers must notify us before travel commences. Testing for travel . If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. Find out more Earlier flexible booking policies For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. Choose the relevant contact form and we'll get back to you as soon as possible. Subject to availability. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. Post your sample using the included pre-paid return envelope. Accessibility | Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy Register for your appointment with Collinson. If you booked direct with us and chose to get a travel voucher because of Covid-19 travel restrictions, you can rebook by hitting the chat button right here, or by logging intoMy Booking. Canadian tariffs.

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